Customer Service Representative

Overview

At Onyx Plumbing & Gas, we know that exceptional customer experiences start with exceptional people. We’re looking for a Customer Service Representative who thrives in a fast‑paced environment, enjoys helping others, and can communicate clearly and professionally. This role is critical in supporting our technicians, coordinating service requests, and ensuring homeowners receive timely, accurate, and friendly assistance.



Our team culture is built on integrity, teamwork, and respect. We reward hard work, encourage growth, and provide opportunities for advancement.

Every team member is expected to exemplify:

• Integrity — Doing the right thing for clients and coworkers.
• Craftsmanship — Taking pride in quality work.
• Teamwork — Supporting each other to succeed.
• Respect — Building trust through professionalism and communication.

As a Customer Service Representative at Onyx, you will:

• Answer inbound calls, emails, and live chat inquiries from customers.
• Schedule service appointments and coordinate with technicians.
• Provide accurate information about plumbing and HVAC services.
• Handle billing questions, quotes, and follow‑up communications.
• Document customer interactions and maintain records in CRM systems.
• Resolve customer concerns with empathy and professionalism.
• Support dispatch and administrative teams to ensure smooth operations.

• Previous experience in customer service, call center, or administrative support preferred.
• Strong communication and relationship‑building skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and manage competing priorities.
• Reliable attendance, professional appearance, and strong work ethic.
• High school diploma or equivalent required.

• Competitive pay with performance incentives.
• Health, dental, and vision coverage.
• Paid time off and holiday pay.
• Ongoing training and certification support.
• Opportunities for career advancement and leadership roles.